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Customer Solutions Intern (m/f)

Intern / Student

Berlin
Full-time
About us
About us:
Distribusion is the leading global distributor for scheduled airport & intercity bus products. We are active in 25+ countries across the globe with 5 million bus rides to 2.500+ destinations and more than 400 airports. Our technology is used by leading travel portals and deals with a huge amount of traffic from millions of travellers.
Distribusion has been established five years ago and is well funded by some of Europe’s leading Venture Capital Funds.

If you want to learn more about Distribusion, please check out our Website.
What you'll do
  • You will be the ears of the company, tracking customers’ feedback
  • You will take responsibility to setup our customer service / customer solutions procedures to improve customer satisfaction
  • You coordinate and solve incoming customer (B2B) and consumer (B2C) requests among various teams at Distribusion
  • You develop new ideas for efficient workflows, guidelines and how to store and share knowledge within the customer solutions team
  • You drive step-by-step process innovations and automations
Who you are
  • You have a proactive and solution-oriented “customer first” mindset. You always find a way to make customers happy
  • You are interested in travel and you are able to put yourself in the shoes of travellers
  • You work in an analytical and structured manner and are willing to step out of your comfort zone 
  • You are a digital native and are used to work with cloud-based software (e.g. Google Apps)
  • You are a great communicator and fluent in English (spoken and written); other languages are a plus
  • You are enrolled as a student and available for a full-time internship, preferably in any business or communication related subject
  • You have gained first practical experience in a startup or consulting company (e.g. through previous internships), ideally in customer service or customer experience
What we offer
We run the leading global distribution platform for bus products. We are connecting intercity bus products with travelers all over the world. To support our growth we are looking for a Customer Solutions Intern (m/f) who is eager to learn, has a sharp mind and likes to take on responsibility in a fast paced environment. You will work with our Customer Experience Team to provide an outstanding service in data maintenance and quality assurance.

What we offer:
  • Chance to participate in the development of a leading travel tech startup
  • Challenging tasks and projects that keep you on your toes
  • A steep learning curve and the possibility to grow your career within the company
  • Diverse and experienced team to exchange and challenge ideas with
  • Adequate compensation, flexible working hours, snacks and drinks in the office

Your application

Thank you for considering a career at Distribusion Technologies GmbH. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@distribusion.com.

Please upload any documents that you want to include with your application.
CV is required.
Cover letter, recommendation letters are optional.
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